TIMING
Our current lead time is 14-16 weeks! Although we strongly believe the actual ship time will be less for those ordering after May, this is our current timeline. Please continue to support our business as your sales are so important for us, now more than ever!
INTERNATIONAL SHIPPING
Standard international shipping rates apply. Please keep in mind production can take 14-16 weeks right now and shipping takes an average of 10-14 days!
TRACKING
All orders come with a tracking number that will be available as soon as your order is sent. Check our order tracker to see where we are at in the progress of your order!
DOMESTIC SHIPPING
Our domestic shipping is FREE on all orders over $100! We'd love to offer free shipping to everyone but unfortunately as a small business this is difficult for us.
RETURN POLICY
As a small, made to order business we are unable to offer returns on any MindFlowers products unless items are broken during shipment and you wish to receive a replacement pair. This must be done within 72hrs of the earrings arriving, we'll use the tracking number associated with the order to track timing.
EXCHANGES
For all exchanges the customer is responsible for covering the cost of the return label back to us and the shipping cost for the new product.
CANCELLATIONS
All of our products are hand-made-to-order and therefore cannot be cancelled once we've begun creating your order, unless we’ve surpassed the timeline given in your confirmation email. Please reach out within 72hrs if you hope to cancel your order. If we’ve surpassed our estimated timeline, please reach out for ways we can help.
UPDATES TO ORDER
Email within 72hrs of your order being placed if you wish to update anything on your order.
